Internal IT Team vs. Managed IT Support Services: Which Is Right for Your Business?

Regardless of the size of your business, you rely in some way or another on technology.

Not all companies can afford the luxury of a dedicated, full-time IT Team.

Is your team prepared to undertake the responsibilities of an internal IT team? If not, managed IT support services should be considered.

In the end, though, it will come down to the specific needs of your business.

Is your team ready to manage internal IT tasks? If not, consider managed IT support. Compare the two here.

What Are IT Team Managed Services?

Managed IT support services are essentially an outsource model. For example, an outsourced support model could encompass hardware repair or replacement services and software management.

Either way, it helps you avoid costly internal IT hiring.

Some of the series most commonly on offer from a Managed IT Service Partner (MSP) are:

  • Network Security
  • Desktop and End-User Support
  • Server Administration
  • Infrastructure and Access Control
  • Disaster Recovery and Backups
  • Anti-Malware and Anti-Virus Solutions
  • Data Management
  • Compliance

There are more specialized services. But, as stated before, these would be specific to your business requirements.

Let’s Talk Benefits of Managed IT

Using a managed IT company comes with a good few compelling benefits.

Predictable Costs

Is it possible to save money by using managed services? Yes. It can also help you budget for your IT expenses. Your costs are neatly packed into a set sum paid on an annual or monthly basis with managed services. On the other hand, an in-house IT team comes with a slew of additional, often unanticipated costs that can quickly deplete your budget.

Managed services are highly beneficial to small businesses because the initial investment is so modest. When a company starts from the ground up, the initial expenditures of hiring and training employees and paying for servers and other equipment might be prohibitively expensive.

Keeping Downtime to an Absolute Minimum

The major cause of downtime is equipment failure. Both servers and personal computers tend to fail. Electrical issues can also arise. These issues are frequently resolved by installing redundant equipment, which enables systems to fall over to a backup in the event of a failure.

Accidental human error represents a large part of downtime, and there is little you can do to avoid it. The most effective way to reduce risk is to install sufficient protection in critical systems.

Stay Focused on Your Core Business

Your company can focus on more important business tasks with the help of an MSP.

Other benefits that are worth considering include:

  • The right MSP with the correct understanding of your business will know and ensure the proper steps to compliance
  • 24/7/365 support
  • Keep up with technology
  • Scalability to grow with your business

All these benefits make hiring a managed IT services company more beneficial.

Choosing an MSP

We have discussed the benefits of outsourced IT and agreed that an MSP eliminates the need for an IT team. But how do we go about choosing an MSP?

Like any other service, you will need to make sure the Service Levels on offer are a fit for your business. Again, look to an MSP with a proven track record in your industry sector.

Reference the MSPs you shortlist for their record on customer service and growth.

Small to medium-sized businesses can increase their competitive edge by using managed IT services. Why not contact us to learn more.

Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.