24/7 On-Site or Remote Business Computer Support

Faster IT resolutions with responsive, on-demand IT support

Whether it’s sluggish WiFi, email problems, or a major network crash, IT interruptions limit the service you provide your customers. Our on-demand IT business computer support solutions help your business provide excellent service through:

  • An IT team available 24/7 – Keep your business technology running at all times
  • Fast response times – Get back to work faster. We resolve 94% of critical emergencies in 30 minutes
  • Flexible IT support plans – Choose the service-level & price-point that works for your business

Looking for a Managed IT Services Provider that Understands your Business?

Download the 8 questions you should ask your MSP candidates.

Receive Better Value From Your IT Budget With Flexible IT Support Options

When an IT issue arises, we offer on-site and remote computer support to get you back to business as quickly and efficiently as possible.

On-site computer support solutions

Our computer support techs visit clients on-site to provide physical IT support and plan for strategic technology improvements.
Common on-site support includes:

  • Physical device setups (new computers, phones, printers, etc.)
  • Office relocations or re-configurations
  • Hardware, and software inventory
  • Hardware fixes (fix network printer & scanner issues)

When our team comes into your office, you can expect the professionalism you demand of your own employees. Our support techs make sure your technology is set up neatly (no tangled wires), and in the most efficient way for your business.

Remote computer support solutions

We can resolve IT issues within minutes by accessing your devices through a Virtual Private Network (VPN). This allows us to see what you see on your device.
Common remote-support tickets include:

  • Wifi setup
  • Email configuration issues
  • Software support and troubleshooting
  • Speed up remote access

With remote support, we can resolve the majority of support tickets within 30-minutes. Quick resolutions reduce your ticket time so you can get back to work faster.

3 Locations To Provide Better Computer Support

We have Offices in Kennett Square, Media, and Wayne, PA

As our client base has grown across South Eastern Pennsylvania and Delaware, we have opened new offices. Our 3 locations enable us to provide faster and more responsive on-site computer support to businesses in the area.

Build An IT Support Team That Meets Your Needs

Our Match-IT program assigns designated IT teams to our Managed Services clients. These personalized tech teams provide your company with:

  • Matching your IT needs with company goals
  • Knowing your employees & business environment
  • Procuring third party software & hardware
  • Business technology knowledge & IT support

Your team will be rounded out by our readily available Help Desk support here at Pegasus HQ and a contact at Central Dispatch who will know where to redirect your calls when they come in.

Let’s Talk About Your 24/7 Computer Support Team

Schedule a 15 Minute IT Consultation

  • Take 15-30 minutes to talk to Pegasus about your 24/7 computer support questions
  • We will ask you about your business objectives and IT challenges
  • You’ll receive our best recommendation on steps to work with your IT provider to move your IT support solutions forward
TESTIMONIAL

What Our Customers Are Saying

The Greater West Chester Chamber is so pleased with the services provided by Pegasus Technologies. They took over as our IT/Network provider earlier this year and have drastically improved how we do business. Highly recommend Pegasus and their team!
Greater West Chester
Greater West Chester
18:10 12 Oct 22
Pegasus has been extremely helpful with all of our technological needs. We had a disruption with our IT staffing, and Pegasus made sure we didn’t miss a beat. Thank you!
Andy Sinclair
Andy Sinclair
13:20 07 Jul 21
As always Pegasus performs to the satisfaction we have come to expect with your firm, thank you for your knowledge and help whenever we call upon you.
Kate Rabatin
Kate Rabatin
18:44 17 May 21
Pegasus Technologies supports my employer, Operation Warm. Recently, I received a new computer. Unfortunately, there was an issue with the machine's firmware. I notified Pegasus and they responded within the hour. They sent a technician to our office and by midday...Sean had a new machine up and running!
Heather Connolly
Heather Connolly
15:14 12 Apr 21
Very prompt response and speedy fix to computer issue.....even on a national holiday!
Don Lincoln
Don Lincoln
17:48 18 Jan 21
Problem reported; problem understood by staff; problem confirmed by technician; problem resolved within minutes. Response and service could not have been better.
WILLIAM DONAWICK
WILLIAM DONAWICK
20:26 12 Nov 20
I had a complex issue with accessing a client's software system. Matt Holmes @ Pegasus worked efficiently over a 2 day period to ensure that I would be able to access the system as soon as possible. Matt was courteous and encouraging during our interactions. He went above and beyond in his efforts to restore service and ensure smooth work flow for me. I would recommend Pegasus Technologies if you need professional, efficient, high-quality service.
Karen Strohecker
Karen Strohecker
18:41 13 May 16
I was extremely pleased with the Pegasus tech, Thomas, who arrived on time with my new Dell tower. He worked nonstop for 8 hours to complete my set up and re install many software programs. He was competent, polite, and best of all, listened to my requests. When we hit some roadblocks, he was amenable to contacting my salesperson from Pegasus. I especially appreciated his suggestions about saving my old tower information for 2 weeks, to be sure we had transferred all my data. In these days where professionalism is a dying art, Pegasus staff are bucking the trend. Keep up the great work!
Ruth Morelli
Ruth Morelli
15:00 07 Mar 16
Pegasus Technologies employs well qualified and well trained people who provide five-star service. They are friendly, helpful, responsive and importantly, intelligent when it comes to complex IT problems. Although our organization is small and our needs probably not as challenging as some of their other clients, our IT requirements are dealt with quickly and efficiently. Because of their capabilities and experience level, we have found that we do not experience many issues with our IT, as other companies do. This is because when Pegasus does a job, they do it right the first time. I would highly recommend Pegasus Technologies for all of your IT needs, and you can quote me on that.
Cheryl Kuhn
Cheryl Kuhn
12:58 22 Jan 15