Experts say the IT outsourcing market will continue to grow at a compound annual growth rate (CAGR) of 4.5% until 2026. However, the pandemic may push this growth further as more companies go online and employees work remotely.
Having a robust IT infrastructure will be crucial to surviving and beating the business competition. Yet, building an in-house team is expensive and unattainable for most businesses.
That’s why you need IT support services. Let’s look at five pain points outsourcing IT services in Media, PA can solve for your business.
1. Multiple Calls Are Required To Address the Same Issue
If you cannot fix an issue in one phone call, your business has a problem. Customers quickly become agitated when they need to call several times because they aren’t a priority.
An inter-business problem is just as bad because employees feel undervalued when they cannot get issues resolved.
Outsourcing IT companies in Media, PA, have the knowledge and expertise to manage all your IT needs. This will ensure customers and employees can quickly resolve problems.
2. Different Tech Every Time I Call
When employees and customers deal with different people to fix problems, it creates a communication nightmare, frustrating everyone. One of the benefits of outsourcing IT services is having a small, dedicated team assisting your company.
Because of this, you never have to worry about logical or communication problems. Instead, your managed IT services consultant will streamline and handle any issues that arise.
3. Unpredictable Pricing
The reality is IT outsourcing services are constantly changing because technology is moving so fast. With many products and services, you don’t know what your business needs, and thus you have no idea how much IT services will cost you.
But, using a company that’s specialty is technology support in Media, PA, you know exactly what you’re paying. You can pick which services you require and only pay for those services. In addition, since billing is monthly, you can change your services as you scale your business.
4. Not Hearing About New/Best Technology for Me, Including How To Make the Cloud Work for Me
When you’re not an expert in IT, it isn’t easy to know about the best or new technology available. This is especially true with using the cloud. Even if your current IT support is excellent, there is always something new to discover in the market.
When you partner with an external IT company, you’ll have access to new products and services right away. This will further help your business overcome the competition.
5. Ransomware Attack
Cybersecurity is a top priority for everyone, especially for small businesses. That’s because nearly half of all cyber-attacks are against small businesses. And 60% of those companies will go out of business within six months of the attack.
When you work with a Media, PA, IT support company, you’re getting the best cybersecurity available. They have the knowledge and skills to secure your company data and prevent a breach. This protection alone makes working with an IT services company worthwhile.
IT Services in Media, PA
While these are five pain points outsourcing IT services companies can solve, there are many more. So, it’s worth reaching out and getting started today.
To get the tech support you need, contact us at Pegasus Technologies. Our award-winning team can offer you the best IT services in Media, PA.
Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.