What are the Levels of IT Support?

In today’s computer age, some kind of IT support is a necessity to keep your operation running smoothly for as long as possible. The number of occupations in computer and information technology occupations is expected to rise steadily in the next decade as more specialists in the field are required.

There are a lot of different levels of IT support available for a business, however. A quick google search may not be enough to solve a problem, and an IT support consultant isn’t always required. 

So what are the types of tech support you should look for, and what are the differences between them?

Levels of Tech Support

Whether you hire tech support in Media, PA, or are outsourcing IT in Kennett Square, PA, IT services can prevent disaster. Not every provider offers the same levels of service, however. 

Depending on who you ask, there are three or four levels of IT support. Some people refer to them as levels, while others call them tiers. Each one refers to a certain type of tech support a person may seek out, dependent on the software and customer service offered by it. 

In some cases, it’s offered as part of a different service provided. Your company may also have its own IT department to provide tech support. 

Tier 0

The first tier of tech support refers to self-help. In other words, it refers to what you can search for yourself on the internet. 

This tier can help with the many common computer problems you encounter, but you may need to reach out to a service provider for more complex issues.

Tier 1

Tier 1 tech support involves a lower-level IT support consultant. They can help with basic help desk resolution and solving simple issues. 

Tier 2

In this tier, your business may require in-depth technical support from people who know more about a product or service. This support can come from your own staff or by outsourcing IT in Kennett Square, PA. 

Tier 3

Tier 3 provides one of the best support with the most skilled product specialists. These specialists may include the people who helped create the product you’re having issues with. 

Tier 4

The final tier refers to seeking outside support for issues. For example, if a product’s customer service can’t provide an answer, you might seek out contracted support. 

Some of the most common reasons for tier 4 include printer support, vendor support, and machine maintenance. 

Getting the Right Types of Tech Support

In today’s modern work environment, your business doesn’t need to create its own tech support staff anymore. Now, you can hire remote workers from outside of your company to help diagnose and fix an issue. 

Finding tech support in Wayne, PA and its adjoining areas has never been easier. At Pegasus Technologies, we offer a hand-picked support team to match your business.

Our Match-IT system uses a personality test to calculate matches and assemble your IT pod. Contact us today to learn more.

Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.