24/7 Support & Services

Around-the-Clock IT Support Center

Pegasus Technologies understands that even the smallest IT glitch can cause significant downtime and the loss of revenue you can’t get back. It’s frustrating enough to deal with the inconvenience of IT issues; you don’t need the added aggravation of slow-to-respond IT support. That’s why the team at Pegasus Technologies offers 24/7, 7 days a week support and services. Using modern tools like SNAP-Defense, Pegasus Technologies is always monitoring and detecting possible threats in their earliest stages. Working around the clock, Pegasus Technologies keeps your business protected!

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Real Time Threat Defense

Stop Threats in Realtime with Built-in, Immediate, and Effective Response

  • Point-and-click response to detain compromised devices
  • Easily understandable alerts enable rapid triage by Tier 1 analysts with detailed data for Tier 3 analysts
  • Custom detainment notification message to device users
  • Immediate notifications of un-detained devices
  • Preserves compromised device state for follow-up forensics and threat analysis
  • 3rd-party response orchestration

Multipoint Thread Detection 24/7

Immediate Threat Detection

  • Immediate network enumeration detection
  • Immediate lateral spread detection
  • Immediate remote privileged activity detection
  • Immediate malware event detection (with managed antimalware integration)
  • Immediate process hash and process tree visibility during an alert
  • Immediate removable storage detection
  • Immediate syslog-based threat alerting with automated context enrichment

Alerts and Notifications

  • Continuous and custom monitoring of Windows process and service threat indicators
  • Automated alert correlation and enrichment, including affected devices’ users, VLANs, hostnames, OS versions, and more
  • Customizable suppression rules reduce threat event operator/analyst overload
  • Realtime SMS and email threat notifications
  • Integrates, consolidates, and enriches alerts from numerous 3rd party security applications, including Sophos, Cisco AMP, Meraki, and more

Schedule Your 15 Minute Consultation Today

  • Take 15-30 minutes to talk to Pegasus about 24/7 Support and Services
  • We will ask you about your business objectives and IT challenges
  • You’ll receive our recommendations on services we offer that best fit your needs

What Our Customers Are Saying

I am always grateful for the friendly, professional, timely, and awesome help I get from the Pegasus staff!
Dale Morgan
Dale Morgan
17:24 20 Jan 23
Pegasus is always helpful! We have worked with numerous technicians and they are all very knowledgeable and friendly. Always a pleasure!
17:47 18 Jan 23
The Greater West Chester Chamber is so pleased with the services provided by Pegasus Technologies. They took over as our IT/Network provider earlier this year and have drastically improved how we do business. Highly recommend Pegasus and their team!
Greater West Chester
Greater West Chester
18:10 12 Oct 22
Pegasus has been extremely helpful with all of our technological needs. We had a disruption with our IT staffing, and Pegasus made sure we didn’t miss a beat. Thank you!
Andy Sinclair
Andy Sinclair
13:20 07 Jul 21
As always Pegasus performs to the satisfaction we have come to expect with your firm, thank you for your knowledge and help whenever we call upon you.
Kate Rabatin
Kate Rabatin
18:44 17 May 21
Pegasus Technologies supports my employer, Operation Warm. Recently, I received a new computer. Unfortunately, there was an issue with the machine's firmware. I notified Pegasus and they responded within the hour. They sent a technician to our office and by midday...Sean had a new machine up and running!
Heather Connolly
Heather Connolly
15:14 12 Apr 21
Very prompt response and speedy fix to computer issue.....even on a national holiday!
Don Lincoln
Don Lincoln
17:48 18 Jan 21
Problem reported; problem understood by staff; problem confirmed by technician; problem resolved within minutes. Response and service could not have been better.
20:26 12 Nov 20
I had a complex issue with accessing a client's software system. Matt Holmes @ Pegasus worked efficiently over a 2 day period to ensure that I would be able to access the system as soon as possible. Matt was courteous and encouraging during our interactions. He went above and beyond in his efforts to restore service and ensure smooth work flow for me. I would recommend Pegasus Technologies if you need professional, efficient, high-quality service.
Karen Strohecker
Karen Strohecker
18:41 13 May 16
I was extremely pleased with the Pegasus tech, Thomas, who arrived on time with my new Dell tower. He worked nonstop for 8 hours to complete my set up and re install many software programs. He was competent, polite, and best of all, listened to my requests. When we hit some roadblocks, he was amenable to contacting my salesperson from Pegasus. I especially appreciated his suggestions about saving my old tower information for 2 weeks, to be sure we had transferred all my data. In these days where professionalism is a dying art, Pegasus staff are bucking the trend. Keep up the great work!
Ruth Morelli
Ruth Morelli
15:00 07 Mar 16
Pegasus Technologies employs well qualified and well trained people who provide five-star service. They are friendly, helpful, responsive and importantly, intelligent when it comes to complex IT problems. Although our organization is small and our needs probably not as challenging as some of their other clients, our IT requirements are dealt with quickly and efficiently. Because of their capabilities and experience level, we have found that we do not experience many issues with our IT, as other companies do. This is because when Pegasus does a job, they do it right the first time. I would highly recommend Pegasus Technologies for all of your IT needs, and you can quote me on that.
Cheryl Kuhn
Cheryl Kuhn
12:58 22 Jan 15