24/7 Support & Services

Around-the-Clock IT Support Center

Pegasus Technologies understands that even the smallest IT glitch can cause significant downtime and the loss of revenue you can’t get back. It’s frustrating enough to deal with the inconvenience of IT issues; you don’t need the added aggravation of slow-to-respond IT support. That’s why the team at Pegasus Technologies offers 24/7, 7 days a week support and services. Using modern tools like SNAP-Defense, Pegasus Technologies is always monitoring and detecting possible threats in their earliest stages. Working around the clock, Pegasus Technologies keeps your business protected!

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Real Time Threat Defense

Stop Threats in Realtime with Built-in, Immediate, and Effective Response

Point-and-click response to detain compromised devices
Easily understandable alerts enable rapid triage by Tier 1 analysts with detailed data for Tier 3 analysts
Custom detainment notification message to device users
Immediate notifications of un-detained devices
Preserves compromised device state for follow-up forensics and threat analysis
3rd-party response orchestration

Multipoint Thread Detection 24/7

Immediate Threat Detection

Immediate network enumeration detection
Immediate lateral spread detection
Immediate remote privileged activity detection
Immediate malware event detection (with managed antimalware integration)
Immediate process hash and process tree visibility during an alert
Immediate removable storage detection
Immediate syslog-based threat alerting with automated context enrichment

Alerts and Notifications

Continuous and custom monitoring of Windows process and service threat indicators
Automated alert correlation and enrichment, including affected devices’ users, VLANs, hostnames, OS versions, and more
Customizable suppression rules reduce threat event operator/analyst overload
Realtime SMS and email threat notifications
Integrates, consolidates, and enriches alerts from numerous 3rd party security applications, including Sophos, Cisco AMP, Meraki, and more

Schedule Your 15 Minute Consultation Today

Take 15-30 minutes to talk to Pegasus about 24/7 Support and Services
We will ask you about your business objectives and IT challenges
You’ll receive our recommendations on services we offer that best fit your needs

TESTIMONIAL

What Our Customers Are Saying

I am always grateful for the friendly, professional, timely, and awesome help I get from the Pegasus staff!

Dale Morgan

17:24 20 Jan 23

Pegasus is always helpful! We have worked with numerous technicians and they are all very knowledgeable and friendly. Always a pleasure!

Nicole

17:47 18 Jan 23

The Greater West Chester Chamber is so pleased with the services provided by Pegasus Technologies. They took over as our IT/Network provider earlier this year and have drastically improved how we do business. Highly recommend Pegasus and their team!

Greater West Chester

18:10 12 Oct 22

Pegasus has been extremely helpful with all of our technological needs. We had a disruption with our IT staffing, and Pegasus made sure we didn’t miss a beat. Thank you!

Andy Sinclair

13:20 07 Jul 21

As always Pegasus performs to the satisfaction we have come to expect with your firm, thank you for your knowledge and help whenever we call upon you.

Kate Rabatin

18:44 17 May 21

Pegasus Technologies supports my employer, Operation Warm. Recently, I received a new computer. Unfortunately, there was an issue with the machine's firmware. I notified Pegasus and they responded within the hour. They sent a technician to our office and by midday...Sean had a new machine up and running!

Heather Connolly

15:14 12 Apr 21

Very prompt response and speedy fix to computer issue.....even on a national holiday!

Don Lincoln

17:48 18 Jan 21

Problem reported; problem understood by staff; problem confirmed by technician; problem resolved within minutes. Response and service could not have been better.

WILLIAM DONAWICK

20:26 12 Nov 20

I had a complex issue with accessing a client's software system. Matt Holmes @ Pegasus worked efficiently over a 2 day period to ensure that I would be able to access the system as soon as possible. Matt was courteous and encouraging during our interactions. He went above and beyond in his efforts to restore service and ensure smooth work flow for me. I would recommend Pegasus Technologies if you need professional, efficient, high-quality service.

Karen Strohecker

18:41 13 May 16

I was extremely pleased with the Pegasus tech, Thomas, who arrived on time with my new Dell tower. He worked nonstop for 8 hours to complete my set up and re install many software programs. He was competent, polite, and best of all, listened to my requests. When we hit some roadblocks, he was amenable to contacting my salesperson from Pegasus. I especially appreciated his suggestions about saving my old tower information for 2 weeks, to be sure we had transferred all my data. In these days where professionalism is a dying art, Pegasus staff are bucking the trend. Keep up the great work!

Ruth Morelli

15:00 07 Mar 16

Pegasus Technologies employs well qualified and well trained people who provide five-star service. They are friendly, helpful, responsive and importantly, intelligent when it comes to complex IT problems. Although our organization is small and our needs probably not as challenging as some of their other clients, our IT requirements are dealt with quickly and efficiently. Because of their capabilities and experience level, we have found that we do not experience many issues with our IT, as other companies do. This is because when Pegasus does a job, they do it right the first time. I would highly recommend Pegasus Technologies for all of your IT needs, and you can quote me on that.

Cheryl Kuhn

12:58 22 Jan 15

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