About

Your People-Focused Internal IT Department

At Pegasus Technologies, Our mission is to exceed customer expectations by delivering technology solutions through exceptional customer service and lasting relationships. We want to be your organization’s people-focused internal IT department. Sure, we are subject matter experts, but superior service requires more. We take the time to understand the unique challenges your business environment presents and implement a tailored support strategy that is right for your needs. Pegasus’ staff cultivates best-in-class communication, ensuring we consistently appreciate your IT needs and remain conscious of your business goals. We use meticulous tracking to ensure nothing falls through the cracks. We look at your organization as a whole, not just a to-do list of operational and technology needs.

MATCH-IT

The Pegasus Approach

People-Focused IT department for your organization

Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a
fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but
personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.

Personality Test for you

Pegasus gives each new client a personality test. We want to fully understand the culture of each organization we support. On our side, we profile the personalities of our staff and build an IT team that matches our client, enabling efficient communication. We call this process Match-IT. Strategic thinking,
candid discussion, and the ability to show empathy are required components of meaningful communication with an IT company. Match-IT is what gives our clients the feeling their IT is being
handled by a team of professionals they personally know, instead of a random technician from a large company.

Responsive Communication Yields Faster IT Resolutions

When something goes wrong with your IT, everything grinds to a halt. Stop worrying and keep working. Using advanced preventative maintenance solutions from Pegasus, we resolve many issues before they become problems that a computer user would notice.

FAST RESPONSE TIME

When you go down, our alerts go up. Critical IT support emergencies are responded to within 30 minutes. They are usually resolved within 24 hours.

METICULOUS TICKET TRACKING

We track your ticket from the first phone call, through every tech, and through the resolution to make sure nothing falls through the cracks.

REGULAR STATUS MEETINGS

We look at your organization as a whole, not just a to-do list of operational and technology needs. Account Manager meetings help us see the big picture.

Contact Us:

Schedule an appointment today!

Pegasus provides long-term, comprehensive technology solutions for your company that put you in a position to prosper. Give us a problem, and we’ll look at it from every angle – technical, economic, and strategic – before presenting you with a solid, cost-effective solution. Every day we look for ways to refine our systems and procedures to develop better ways to serve you. By constantly evolving and by employing only the best technicians, we strengthen our business and yours.

Meet the Team

Pegasus has 22 employees, 15 of which are seasoned systems administrators and we invite you to get to know all about them. Other employees include live dispatchers, technical account managers, a technical service manager, a systems and infrastructure manager, and a managed services department dedicated to monitoring telemetry and performing system maintenance, all organized to deliver the best possible client service experience. We do not use subcontractors. Calls to our office during business hours are answered by live Pegasus employees, and we welcome tours of our facilities and meetings in our conference rooms.

We are proud of the team of experts we have collected here are Pegasus. We have interviewed them for you to review, and can be found in the “Meet The Team” section of our blog and our YouTube page.

Meet Administrator : Patrick Naegele

Meet Client Services : Ian Harland

Managed IT Services To Fit Your Business

Industries We Serve

Choosing a managed services partner with experience in your industry means that your technology will run in a way that is optimized for your business.

We’ve built high level experience in the following industries:

Our Support Stats

Critical Emergencies Responded to within 30 Minutes 100%

Critical Emergencies Resolved within 30 Minutes 94%

Customer Satisfaction Index 99%

TESTIMONIAL

What Our Customers Are Saying

    
 
 
       Posted on Google  
   
   Christina Wagoner 
 
 
 
 Trustindex verifies that the original source of the review is Google. Well done job !!!
  
 
      Posted on Google  
   
   Sandra Kurek 
 
 
 
 Trustindex verifies that the original source of the review is Google. Pegasus is responsive in helping us to utilize technology. I appreciated Rainey's time in running through methodology to set up a new SharePoint site, allowing me to manage much of basic updating. Thank you Pegasus!
  
 
      Posted on Google  
   
   Colleen Pollinger 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dan is professional, informative and very well versed in his occupation. Dan is an asset to Pegasus and the PENCO Management Team!
  
 
      Posted on Google  
   
   debbie marchiano 
 
 
 
 Trustindex verifies that the original source of the review is Google. This company is extremely responsive and gets you up and running in no time.  They talk to you in a manner that you understand and are extremely professional and conscientious.  They won't stop until the solve the issue. This company is so great to work with.
  
 
      Posted on Google  
   
   Jo Lynn Entzminger 
 
 
 
 Trustindex verifies that the original source of the review is Google. The Pegasus team was helpful in resolving my issue timely and successfully
  
 
      Posted on Google  
   
   Ted Driver 
 
 
 
 Trustindex verifies that the original source of the review is Google. Timely help from knowledgeable staff. Pegasus helped me identify and fix my issue. Much appreciated!
  
 
      Posted on Google  
   
   Ran Rhoads 
 
 
 
 Trustindex verifies that the original source of the review is Google. The team at Pegasus Technologies is top-notch. They are always quick to respond, and easy to work with. Highly recommend them for anyone looking for reliable IT support!

Call us!