About

Your People-Focused Internal IT Department

Sure, we are technological subject matter experts. We love strategizing and solving complex IT challenges.

But we believe people and lasting relationships are central to IT success.

As a managed IT services provider, we hand-pick the IT support team members with personalities fit to work for your business. When you enjoy the personalities of the IT experts you are working with, your technology will run more smoothly.

MEET OUR TEAM

Experienced Technology Team

Our team of senior account managers, technical consultants, and help-desk support has the technical expertise and dedicated attitude to build a lasting and successful relationship with you.

Responsive Communication Yields Faster IT Resolutions

It’s easy to get frustrated when IT problems occur. That’s why the Pegasus staff consciously works towards responsive communication to get your systems up and running faster.
FAST RESPONSE TIME

When you go down, our alerts go up. Critical IT support emergencies are responded to within 30 minutes. They are usually resolved within 24 hours.

METICULOUS TICKET TRACKING

We track your ticket from the first phone call, through every tech, and through the resolution to make sure nothing falls through the cracks.

REGULAR STATUS MEETINGS

We look at your organization as a whole, not just a to-do list of operational and technology needs. Account Manager meetings help us see the big picture.

FREE DOWNLOAD:

8 Questions To Ask Your Managed IT Services Provider Before You Hire Them

We Examine Your Technology Needs From Every Angle

We provide long-term, comprehensive technology solutions for your company that put you in a position to prosper. We are your full service IT support and managed IT services provider. Give us a problem, and we’ll look at it from every angle – technical, economic, and strategic – before presenting you with a solid, cost-effective solution.

Every day we look for ways to refine our systems and procedures to develop better ways to serve you. By constantly evolving and by employing only the best technicians, we strengthen our business and yours.

Managed IT Services To Fit Your Business

Industries We Serve

Choosing a managed services partner with experience in your industry means that your technology will run in a way that is optimized for your business.

We’ve built high level experience in the following industries:

Our Support Stats

Critical Emergencies Responded to within 30 Minutes 100%
Critical Emergencies Resolved within 30 Minutes 94%
Customer Satisfaction Index 99%
TESTIMONIAL

What Our Customers Are Saying

The Greater West Chester Chamber is so pleased with the services provided by Pegasus Technologies. They took over as our IT/Network provider earlier this year and have drastically improved how we do business. Highly recommend Pegasus and their team!
Greater West Chester
Greater West Chester
18:10 12 Oct 22
Pegasus has been extremely helpful with all of our technological needs. We had a disruption with our IT staffing, and Pegasus made sure we didn’t miss a beat. Thank you!
Andy Sinclair
Andy Sinclair
13:20 07 Jul 21
As always Pegasus performs to the satisfaction we have come to expect with your firm, thank you for your knowledge and help whenever we call upon you.
Kate Rabatin
Kate Rabatin
18:44 17 May 21
Pegasus Technologies supports my employer, Operation Warm. Recently, I received a new computer. Unfortunately, there was an issue with the machine's firmware. I notified Pegasus and they responded within the hour. They sent a technician to our office and by midday...Sean had a new machine up and running!
Heather Connolly
Heather Connolly
15:14 12 Apr 21
Very prompt response and speedy fix to computer issue.....even on a national holiday!
Don Lincoln
Don Lincoln
17:48 18 Jan 21
Problem reported; problem understood by staff; problem confirmed by technician; problem resolved within minutes. Response and service could not have been better.
WILLIAM DONAWICK
WILLIAM DONAWICK
20:26 12 Nov 20
I had a complex issue with accessing a client's software system. Matt Holmes @ Pegasus worked efficiently over a 2 day period to ensure that I would be able to access the system as soon as possible. Matt was courteous and encouraging during our interactions. He went above and beyond in his efforts to restore service and ensure smooth work flow for me. I would recommend Pegasus Technologies if you need professional, efficient, high-quality service.
Karen Strohecker
Karen Strohecker
18:41 13 May 16
I was extremely pleased with the Pegasus tech, Thomas, who arrived on time with my new Dell tower. He worked nonstop for 8 hours to complete my set up and re install many software programs. He was competent, polite, and best of all, listened to my requests. When we hit some roadblocks, he was amenable to contacting my salesperson from Pegasus. I especially appreciated his suggestions about saving my old tower information for 2 weeks, to be sure we had transferred all my data. In these days where professionalism is a dying art, Pegasus staff are bucking the trend. Keep up the great work!
Ruth Morelli
Ruth Morelli
15:00 07 Mar 16
Pegasus Technologies employs well qualified and well trained people who provide five-star service. They are friendly, helpful, responsive and importantly, intelligent when it comes to complex IT problems. Although our organization is small and our needs probably not as challenging as some of their other clients, our IT requirements are dealt with quickly and efficiently. Because of their capabilities and experience level, we have found that we do not experience many issues with our IT, as other companies do. This is because when Pegasus does a job, they do it right the first time. I would highly recommend Pegasus Technologies for all of your IT needs, and you can quote me on that.
Cheryl Kuhn
Cheryl Kuhn
12:58 22 Jan 15