About

Your People-Focused Internal IT Department

At Pegasus Technologies, Our mission is to exceed customer expectations by delivering technology solutions through exceptional customer service and lasting relationships. We want to be your organization’s people-focused internal IT department. Sure, we are subject matter experts, but superior service requires more. We take the time to understand the unique challenges your business environment presents and implement a tailored support strategy that is right for your needs. Pegasus’ staff cultivates best-in-class communication, ensuring we consistently appreciate your IT needs and remain conscious of your business goals. We use meticulous tracking to ensure nothing falls through the cracks. We look at your organization as a whole, not just a to-do list of operational and technology needs.

MATCH-IT

The Pegasus Approach

People-Focused IT department for your organization

Pegasus endeavors to be the people-focused IT department for organizations that do not have their own internal IT department. Through the use of automation, cloud services, and virtualization, it’s possible for Pegasus to give small businesses and local nonprofits a full-service IT department experience at a
fraction of the cost of staffing true internal employees. Subject matter expertise is certainly delivered, but
personal, lasting relationships are what sets Pegasus apart from its competition. Prioritizing people first makes the difference. Pegasus makes its clients more efficient, which makes Pegasus’ clients more competitive in their own industries.

Personality Test for you

Pegasus gives each new client a personality test. We want to fully understand the culture of each organization we support. On our side, we profile the personalities of our staff and build an IT team that matches our client, enabling efficient communication. We call this process Match-IT. Strategic thinking,
candid discussion, and the ability to show empathy are required components of meaningful communication with an IT company. Match-IT is what gives our clients the feeling their IT is being
handled by a team of professionals they personally know, instead of a random technician from a large company.

Responsive Communication Yields Faster IT Resolutions

When something goes wrong with your IT, everything grinds to a halt. Stop worrying and keep working. Using advanced preventative maintenance solutions from Pegasus, we resolve many issues before they become problems that a computer user would notice.

FAST RESPONSE TIME

When you go down, our alerts go up. Critical IT support emergencies are responded to within 30 minutes. They are usually resolved within 24 hours.

METICULOUS TICKET TRACKING

We track your ticket from the first phone call, through every tech, and through the resolution to make sure nothing falls through the cracks.

REGULAR STATUS MEETINGS

We look at your organization as a whole, not just a to-do list of operational and technology needs. Account Manager meetings help us see the big picture.

Contact Us:

Schedule an appointment today!

Pegasus provides long-term, comprehensive technology solutions for your company that put you in a position to prosper. Give us a problem, and we’ll look at it from every angle – technical, economic, and strategic – before presenting you with a solid, cost-effective solution. Every day we look for ways to refine our systems and procedures to develop better ways to serve you. By constantly evolving and by employing only the best technicians, we strengthen our business and yours.

Meet the Team

Pegasus has 22 employees, 15 of which are seasoned systems administrators and we invite you to get to know all about them. Other employees include live dispatchers, technical account managers, a technical service manager, a systems and infrastructure manager, and a managed services department dedicated to monitoring telemetry and performing system maintenance, all organized to deliver the best possible client service experience. We do not use subcontractors. Calls to our office during business hours are answered by live Pegasus employees, and we welcome tours of our facilities and meetings in our conference rooms.

We are proud of the team of experts we have collected here are Pegasus. We have interviewed them for you to review, and can be found in the “Meet The Team” section of our blog and our YouTube page.

Meet Administrator : Patrick Naegele

Meet Client Services : Ian Harland

Managed IT Services To Fit Your Business

Industries We Serve

Choosing a managed services partner with experience in your industry means that your technology will run in a way that is optimized for your business.

We’ve built high level experience in the following industries:

Our Support Stats

Critical Emergencies Responded to within 30 Minutes 100%

Critical Emergencies Resolved within 30 Minutes 94%

Customer Satisfaction Index 99%

TESTIMONIAL

What Our Customers Are Saying

I am always grateful for the friendly, professional, timely, and awesome help I get from the Pegasus staff!

Dale Morgan

17:24 20 Jan 23

Pegasus is always helpful! We have worked with numerous technicians and they are all very knowledgeable and friendly. Always a pleasure!

Nicole

17:47 18 Jan 23

The Greater West Chester Chamber is so pleased with the services provided by Pegasus Technologies. They took over as our IT/Network provider earlier this year and have drastically improved how we do business. Highly recommend Pegasus and their team!

Greater West Chester

18:10 12 Oct 22

Pegasus has been extremely helpful with all of our technological needs. We had a disruption with our IT staffing, and Pegasus made sure we didn’t miss a beat. Thank you!

Andy Sinclair

13:20 07 Jul 21

As always Pegasus performs to the satisfaction we have come to expect with your firm, thank you for your knowledge and help whenever we call upon you.

Kate Rabatin

18:44 17 May 21

Pegasus Technologies supports my employer, Operation Warm. Recently, I received a new computer. Unfortunately, there was an issue with the machine's firmware. I notified Pegasus and they responded within the hour. They sent a technician to our office and by midday...Sean had a new machine up and running!

Heather Connolly

15:14 12 Apr 21

Very prompt response and speedy fix to computer issue.....even on a national holiday!

Don Lincoln

17:48 18 Jan 21

Problem reported; problem understood by staff; problem confirmed by technician; problem resolved within minutes. Response and service could not have been better.

WILLIAM DONAWICK

20:26 12 Nov 20

I had a complex issue with accessing a client's software system. Matt Holmes @ Pegasus worked efficiently over a 2 day period to ensure that I would be able to access the system as soon as possible. Matt was courteous and encouraging during our interactions. He went above and beyond in his efforts to restore service and ensure smooth work flow for me. I would recommend Pegasus Technologies if you need professional, efficient, high-quality service.

Karen Strohecker

18:41 13 May 16

I was extremely pleased with the Pegasus tech, Thomas, who arrived on time with my new Dell tower. He worked nonstop for 8 hours to complete my set up and re install many software programs. He was competent, polite, and best of all, listened to my requests. When we hit some roadblocks, he was amenable to contacting my salesperson from Pegasus. I especially appreciated his suggestions about saving my old tower information for 2 weeks, to be sure we had transferred all my data. In these days where professionalism is a dying art, Pegasus staff are bucking the trend. Keep up the great work!

Ruth Morelli

15:00 07 Mar 16

Pegasus Technologies employs well qualified and well trained people who provide five-star service. They are friendly, helpful, responsive and importantly, intelligent when it comes to complex IT problems. Although our organization is small and our needs probably not as challenging as some of their other clients, our IT requirements are dealt with quickly and efficiently. Because of their capabilities and experience level, we have found that we do not experience many issues with our IT, as other companies do. This is because when Pegasus does a job, they do it right the first time. I would highly recommend Pegasus Technologies for all of your IT needs, and you can quote me on that.

Cheryl Kuhn

12:58 22 Jan 15

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