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Pegasus Automation and AI For Your Business

AI and Automation for Modern Businesses

The buzz about AI is everywhere for good reason. It can do some amazing things. Most businesses are using generative AI tools like ChatGPT, Gemini, or Claude, but AI is more than that. Copilot can make your existing business documents come to life so your team can benefit from the intelligence you’ve already captured and documented. AI can also complete tasks.

Automation and Agentic AI are some of what we use to increase efficiency, reduce cost, and improve customer experience for our clients. The easiest way to do this is by automating your simple, mundane tasks. These tasks are the parts of your teams’ responsibilities that people dread doing. Compared to paid employees, our automation can complete specific tasks faster and with fewer errors.

Every Automation Project Does One of Three Things

As our automation department has grown, we’ve noticed that nearly every project we take on falls into one of three categories. It’s a useful way to think about your own business before you ever pick up the phone.

  • Relief. The work is tedious, it takes a long time, and it’s prone to human error. Automating it doesn’t change what gets done. It changes who has to do it, and how often it goes wrong.
  • Advantage. The work either can’t be done today at all, or it’s eating the time of people who should be doing something else. Automating it hands you a capability you didn’t have, or hands you back a person you’re already paying for.
  • Both. Most of our favorite projects land here. Something painful goes away, and something you couldn’t do before shows up in its place.

If you can describe the task, we can usually tell you in one conversation which category it falls into and what it would take to build.

Streamlining Business Processes

If you have a procedure that takes a lot of staff time and you can explain how it works, let’s automate it. We like to start simple and build securely from the ground up. We can make different systems “talk” to each other, combining databases, web services, APIs, JSON calls, and more to get tedious tasks done quickly and consistently.

If you would like to test the waters of Automation and Agentic AI but aren’t sure where to start, we can help analyze your business processes to tell you where you might be able to achieve the most value from a project. Automation and Agentic AI can often be implemented for a fraction of the cost it would have taken a traditional software developer to do the same thing. Improvements in technology have been a gamechanger for small and mid-size businesses.

Your Local Automation and AI Partner

Pegasus isn’t just a trusted local MSP. We have an automation department and an automation engineer in-house to design, build, implement, and support your automation projects. We want to be your partner for automation and AI initiatives.

What We’re Automating for Clients Right Now

These aren’t hypotheticals. Every item below is a project we’re actively building or have recently delivered, sorted into the three categories above. If you recognize your own business in one of them, that’s the conversation to start with.

Relief

  • Reconciling systems that don’t agree. Two systems hold the same information, the numbers don’t match, and somebody spends the first Monday of every month finding out why.
  • Building the same record over and over. The same customer, order, or ticket gets typed into three different systems because none of them talk to each other.
  • Getting fields out of documents and into a spreadsheet. Invoices, applications, packing slips, and PDFs that arrive as documents and have to leave as data.
  • Checking data where almost everything is fine. Someone reviews hundreds of rows to catch the four that are wrong, and the tedium is exactly why those four get missed.
  • Assembling a report by hand from many places. A recurring report that lives in five systems and one person’s head, rebuilt from scratch every week.
  • Onboarding and intake. A new client, employee, or case kicks off a dozen small steps across a dozen tools, and the order matters.
  • Answering the same client questions over and over. The same handful of questions, asked constantly, answered accurately, and never quite the same way twice.

Advantage

  • Finding the pattern in the noise. You’re sitting on years of data nobody has time to read, and the answer is in there somewhere.
  • Answering a question you can’t answer at all. Not a question that takes too long. A question your current systems can’t be asked.
  • Offering a service you could never staff. Something you’d love to sell, at a price people would actually pay, that has never once worked out on paper with human hours in it.
  • Competing on speed you can’t currently sustain. You can respond that fast on a good day. Automation makes a good day the default.
  • Giving people self-service you never had the labor to build. Customers who’d rather get the answer themselves at 11pm than wait for your team at 9am.

Both

  • Everyone asks the one person who knows. That person is a bottleneck when they’re here and a crisis when they’re not. Capturing what they know takes the weight off them and puts the answer in front of everyone at once.
  • Catching an issue before it blossoms into a problem. Right now someone is watching for trouble manually, or nobody is. Automated monitoring ends the watching and catches more than a person would.
  • Doing for everyone what you only do for your best clients. The white-glove treatment you can afford for your top ten accounts, extended to all of them, without hiring ten more people.

Real-World Automation Example

Here’s what one of these looks like in practice. The project below started out as relief, one person and one mailbox and sixty hours a month, and ended up delivering both.

Here is an example of a project we’ve recently completed:

An employee resigned when he moved to a different geography. The employee had been tasked with a critical responsibility of monitoring an e-mailbox and, depending on the message, sending one of a few different types of internal emails or disregarding it, and logging his actions in a service history system. This task took over 60 hours each month and was prone to errors when a wrong email was sent or log entry wasn’t made.

A new employee would have found the job dull. The company was faced with three options:

  • Assign the task to an existing employee and overwork remaining staff
  • Hire a new employee to complete this humdrum activity
  • Automate the workflow with Pegasus

     

The company automated the task, eliminated the need to hire new staff, and made remaining staff happier because they had fewer errors to deal with. Customers loved it, too, because their responses no longer had a delay. This work was performed in real-time, 24 hours a day, 7 days a week with a reduction in payroll costs and improved employee satisfaction.

AI Governance

Governance should be a part of every AI project. As you think about how AI could help your operations, remember that if you offer no AI option to your team or don’t have the proper governance policies in place, your employees may grow impatient and implement their own unsanctioned AI solutions without the guardrails you need to keep your organization’s data safe. We offer AI governance assistance with all of our automation solutions. Here are some AI governance starter questions worth considering as you assess how AI is and can be used in your organization:

  • What can it access?
  • What can it change?
  • Where is human approval required?
  • How are decisions reviewed?
  • What data is being used?
  • How are mistakes caught before they create client risk?

Sound confusing? We are here to help.

Frequently Asked Questions about Automation and AI for Your Business:

Pegasus is a local, managed IT services provider. Our business is built on relationships within the community. We are focused on your experience. We always start with a conversation- not a website form, not a spreadsheet. To be successful, we need to understand your business. We are flexible and eager to adapt to your existing technology stack. We are experts at infrastructure integration. We do not force one brand of AI or one automation technology on all our clients- we select the right tools for each partnership. Security is at the core of everything we do, so our systems are designed to be secure from the ground-up. Security doesn’t work well when it’s a bolt-on afterthought.

Clients tell us they use automation to improve efficiency, reduce costs, improve customer experience, and drive revenue growth. Essentially, automation takes laborious tasks most people would prefer not to do and completes the tasks faster with fewer errors and reduced labor costs.

Each deployment is different, so it could run on your existing computers, in our secure datacenter, in the Microsoft Azure cloud, or somewhere else. We’re transparent about who’s hosting what and the pros/cons of different types of partnerships so your business can choose the best partners for you.

Pegasus offers multiple pricing models, depending on the project and partnership. Sometimes we charge a flat fee. At other times we charge a subscription that includes maintenance services. We can also provide straightforward analysis projects to help determine how you can extract the most value from these new technological options. In many cases, automation costs a fraction of a traditional custom software development project.

AI and automation technology is evolving faster than any technology the world has ever seen. To take advantage of new capabilities, maintain compatibility with existing software as it’s updated, and ensure connectivity with web and cloud services as they change, updates to your automation may be required. In many cases, our clients love the automation so much they want to automate more of their business. We’ve been in business since 2003 and we’re excited to be your partner for the long-term to ensure a consistent experience for you, your colleagues, and your clients now and in the future.

How to Get Started

Most businesses have three or four processes that quietly consume a week of somebody’s year. They are rarely the ones anyone complains about. The month-end reconciliation. The spreadsheet somebody retypes. The report that only gets produced when there is time. The task that only works properly when one particular person does it.

Curious to see what AI can do for you? Contact us to schedule a free thirty-minute conversation. Bring one process that annoys you, and one thing you gave up on. If there is something worth automating, we will tell you how we would conduct a formal assessment and what it costs. If there isn’t something worth automating yet, we will tell you that too. AI’s capacity is continually improving, so the answer is rarely “no” but sometimes “not yet.”

Technology Solutions That Drive Results

Pegasus Technologies helps our clients improve efficiency, reduce costs, improve customer experience, and drive revenue growth through cutting-edge technologies including automation and AI, integrated with a full suite of security, business continuity, and support services. We are your technology solutions partner.

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