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Pegasus Automation and AI For Your Business

AI and Automation for Modern Businesses

The buzz about AI is everywhere for good reason. It can do some amazing things. Most businesses are using generative AI tools like ChatGPT, Gemini, or Claude, but AI is more than that. Copilot can make your existing business documents come to life so your team can benefit from the intelligence you’ve already captured and documented. AI can also complete tasks.

Automation and Agentic AI are some of what we use to increase efficiency, reduce cost, and improve customer experience for our clients. The easiest way to do this is by automating your simple, mundane tasks. These tasks are the parts of your teams’ responsibilities that people dread doing. Compared to paid employees, our automation can complete specific tasks faster and with fewer errors.

Streamlining Business Processes

If you have a procedure that takes a lot of staff time and you can explain how it works, let’s automate it. We like to start simple and build securely from the ground up. We can make different systems “talk” to each other, combining databases, web services, APIs, JSON calls, and more to get tedious tasks done quickly and consistently.

If you would like to test the waters of Automation and Agentic AI but aren’t sure where to start, we can help analyze your business processes to tell you where you might be able to achieve the most value from a project. Automation and Agentic AI can often be implemented for a fraction of the cost it would have taken a traditional software developer to do the same thing. Improvements in technology have been a gamechanger for small and mid-size businesses.

Your Local Automation and AI Partner

Pegasus isn’t just a trusted local MSP. We have an automation department and an automation engineer in-house to design, build, implement, and support your automation projects. We want to be your partner for automation and AI initiatives.

Real-World Automation Example

Here is an example of a project we’ve recently completed:

An employee resigned when he moved to a different geography. The employee had been tasked with a critical responsibility of monitoring an e-mailbox and, depending on the message, sending one of a few different types of internal emails or disregarding it, and logging his actions in a service history system. This task took over 60 hours each month and was prone to errors when a wrong email was sent or log entry wasn’t made.

A new employee would have found the job dull. The company was faced with three options:

  • Assign the task to an existing employee and overwork remaining staff
  • Hire a new employee to complete this humdrum activity
  • Automate the workflow with Pegasus

     

The company automated the task, eliminated the need to hire new staff, and made remaining staff happier because they had fewer errors to deal with. Customers loved it, too, because their responses no longer had a delay. This work was performed in real-time, 24 hours a day, 7 days a week with a reduction in payroll costs and improved employee satisfaction.

Frequently Asked Questions about Automation and AI for Your Business:

Pegasus is a local, managed IT services provider. Our business is built on relationships within the community. We are focused on your experience. We always start with a conversation- not a website form, not a spreadsheet. To be successful, we need to understand your business. We are flexible and eager to adapt to your existing technology stack. We are experts at infrastructure integration. We do not force one brand of AI or one automation technology on all our clients- we select the right tools for each partnership. Security is at the core of everything we do, so our systems are designed to be secure from the ground-up. Security doesn’t work well when it’s a bolt-on afterthought.

Clients tell us they use automation to improve efficiency, reduce costs, improve customer experience, and drive revenue growth. Essentially, automation takes laborious tasks most people would prefer not to do and completes the tasks faster with fewer errors and reduced labor costs.

Each deployment is different, so it could run on your existing computers, in our secure datacenter, in the Microsoft Azure cloud, or somewhere else. We’re transparent about who’s hosting what and the pros/cons of different types of partnerships so your business can choose the best partners for you.

Pegasus offers multiple pricing models, depending on the project and partnership. Sometimes we charge a flat fee. At other times we charge a subscription that includes maintenance services. We can also provide straightforward analysis projects to help determine how you can extract the most value from these new technological options. In many cases, automation costs a fraction of a traditional custom software development project.

AI and automation technology is evolving faster than any technology the world has ever seen. To take advantage of new capabilities, maintain compatibility with existing software as it’s updated, and ensure connectivity with web and cloud services as they change, updates to your automation may be required. In many cases, our clients love the automation so much they want to automate more of their business. We’ve been in business since 2003 and we’re excited to be your partner for the long-term to ensure a consistent experience for you, your colleagues, and your clients now and in the future.

Technology Solutions That Drive Results

Pegasus Technologies helps our clients improve efficiency, reduce costs, improve customer experience, and drive revenue growth through cutting-edge technologies including automation and AI, integrated with a full suite of security, business continuity, and support services. We are your technology solutions partner.

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