About Us | Managed IT Services Provider for Small & Midsized Businesses

About

Your People-Focused Internal IT Department

Sure, we are technological subject matter experts. We love strategizing and solving complex IT challenges.

But we believe people and lasting relationships are central to IT success.

As a managed IT services provider, we hand-pick the IT support team members with personalities fit to work for your business. When you enjoy the personalities of the IT experts you are working with, your technology will run more smoothly.

MEET OUR TEAM

Experienced Technology Team

Our team of senior account managers, technical consultants, and help-desk support has the technical expertise and dedicated attitude to build a lasting and successful relationship with you.

Responsive Communication Yields Faster IT Resolutions

It’s easy to get frustrated when IT problems occur. That’s why the Pegasus staff consciously works towards responsive communication to get your systems up and running faster.

FAST RESPONSE TIME

When you go down, our alerts go up. Critical IT support emergencies are responded to within 30 minutes. They are usually resolved within 24 hours.

METICULOUS TICKET TRACKING

We track your ticket from the first phone call, through every tech, and through the resolution to make sure nothing falls through the cracks.

REGULAR STATUS MEETINGS

We look at your organization as a whole, not just a to-do list of operational and technology needs. Account Manager meetings help us see the big picture.

FREE DOWNLOAD:

8 Questions To Ask Your Managed IT Services Provider Before You Hire Them

We Examine Your Technology Needs From Every Angle

We provide long-term, comprehensive technology solutions for your company that put you in a position to prosper. We are your full service IT support and managed IT services provider. Give us a problem, and we’ll look at it from every angle – technical, economic, and strategic – before presenting you with a solid, cost-effective solution.

Every day we look for ways to refine our systems and procedures to develop better ways to serve you. By constantly evolving and by employing only the best technicians, we strengthen our business and yours.

Managed IT Services To Fit Your Business

Industries We Serve

Choosing a managed services partner with experience in your industry means that your technology will run in a way that is optimized for your business.

We’ve built high level experience in the following industries:

Our Support Stats

Critical Emergencies Responded to within 30 Minutes 100%

Critical Emergencies Resolved within 30 Minutes 94%

Customer Satisfaction Index 99%

TESTIMONIAL

What Our Customers Are Saying

    
 
 
       Posted on Google  
   
   Christina Wagoner 
 
 
 
 Trustindex verifies that the original source of the review is Google. Well done job !!!
  
 
      Posted on Google  
   
   Sandra Kurek 
 
 
 
 Trustindex verifies that the original source of the review is Google. Pegasus is responsive in helping us to utilize technology. I appreciated Rainey's time in running through methodology to set up a new SharePoint site, allowing me to manage much of basic updating. Thank you Pegasus!
  
 
      Posted on Google  
   
   Colleen Pollinger 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dan is professional, informative and very well versed in his occupation. Dan is an asset to Pegasus and the PENCO Management Team!
  
 
      Posted on Google  
   
   debbie marchiano 
 
 
 
 Trustindex verifies that the original source of the review is Google. This company is extremely responsive and gets you up and running in no time.  They talk to you in a manner that you understand and are extremely professional and conscientious.  They won't stop until the solve the issue. This company is so great to work with.
  
 
      Posted on Google  
   
   Jo Lynn Entzminger 
 
 
 
 Trustindex verifies that the original source of the review is Google. The Pegasus team was helpful in resolving my issue timely and successfully
  
 
      Posted on Google  
   
   Ted Driver 
 
 
 
 Trustindex verifies that the original source of the review is Google. Timely help from knowledgeable staff. Pegasus helped me identify and fix my issue. Much appreciated!
  
 
      Posted on Google  
   
   Ran Rhoads 
 
 
 
 Trustindex verifies that the original source of the review is Google. The team at Pegasus Technologies is top-notch. They are always quick to respond, and easy to work with. Highly recommend them for anyone looking for reliable IT support!

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