At Pegasus Technologies, relationships matter just as much as technical expertise. That’s one of the reasons we created our “Meet the Employee with the CEO” series, where CEO Matthew Tucker spends time getting to know team members on camera and giving clients and colleagues a more personal look at the people behind the help desk.
In a recent episode, Matthew sat down with help desk technician Vidhi Trivedi for a fun, lighthearted, and genuinely warm conversation about her background, her move to the United States, and some entertaining “get to know you” questions supplied by her peers.
You can watch the full video here:
https://www.youtube.com/watch?v=qlO3yCsr1bw
From India to Delaware: Vidhi’s Journey into IT
Matthew opens the conversation by welcoming Vidhi and asking her to share a bit about herself. Vidhi explains that she is originally from India and has been living in the United States for the last four years. She now lives with her family in Novak, Delaware and is a proud mom to a young daughter.
Even though she’s relatively new to the U.S., Vidhi is not new to technology. Before joining Pegasus Technologies, she worked in IT support and as a network engineer in a NOC (Network Operations Center). That combination of hands-on support experience and network knowledge makes her a strong fit for the help desk role, where she now assists clients with daily technical issues and keeps their systems running smoothly.
Vidhi joined Pegasus Technologies about three months before the interview, and Matthew notes how quickly she has become a valued part of the team. Her calm, friendly demeanor comes through immediately in the conversation and clearly reflects the way she works with clients.
IT… or Dance? A Different Career Path
One of the earliest questions posed to Vidhi is whether she has always been interested in IT and, if she had to choose a different career path, what that would be.
Her answer is immediate and full of personality: she would be a dancer or choreographer. While she has a strong technical background, she also has a deep love for dancing and previously tutored in India. That blend of creativity and structure is part of what makes her perspective unique—she’s someone who enjoys both the discipline of IT and the expressive energy of performance.
Matthew jokes that maybe she can show off her dance skills at the holiday party, and Vidhi is game for it. It’s a light moment that shows the culture at Pegasus: professional, but still human and fun.
Cats, Weird Toys, and Questionable Haircuts
The questions from her peers aren’t all serious. In fact, most of them are designed to bring out Vidhi’s sense of humor.
When asked what animal she would choose to be for a day, she picks a cat, explaining that she sees cats as both cute and loyal. It’s a simple answer, but it adds another layer of personality to the conversation.
On the topic of the most ridiculous thing she has ever bought, Vidhi laughs and admits she is a bit of a shopaholic. The standout answer is “weird toys” she has purchased for her daughter—only to discover that her daughter doesn’t want to play with them. Any parent can relate to that moment of buying something with excitement, only to watch it sit unused.
Then there’s the question about her worst haircut. Vidhi describes a particular style with some “fleets” at the front that she really didn’t like. It was her first haircut after coming to the United States, and she tried a style she saw others wearing, only to realize it wasn’t for her. Matthew jokingly suggests that they might need pictures of that one.
Nicknames, Office Comedians, and Maple Syrup
Another fun question centers on the weirdest nickname she has ever had. Before she got married, her last name was Pandya, and people used to call her “Pandu.” She found it strange and a bit funny, and she still reacts to the memory with that same mix of amusement and disbelief.
When asked who would make the best standup comic in the office, Vidhi names Thomas from the help desk without hesitation. She suggests he try his material at the holiday party, which gives Matthew another opportunity to imagine a very entertaining company event.
Then comes one of the more unusual questions: would she rather have spaghetti hair or sweat maple syrup? After a bit of thinking, she chooses spaghetti hair, deciding that sweating maple syrup would be far worse. It’s a wonderfully odd question, and Vidhi leans into the humor of it.
Wedding Bloopers and Olympic Rubber Bands
One of the most memorable parts of the interview is when Vidhi shares her number one “life blooper.” She describes her wedding function in India, where all of the guests, family, and friends were present and ready—except for her and her husband. They were still taking photos during sunset, which delayed the wedding ceremony by about two and a half hours.
Indian wedding rituals are already long, she explains, and starting everything that late made the evening even longer for their guests. It’s one of those stories that is stressful in the moment but becomes a funny memory later, and she tells it with a smile.
Later, she’s asked to invent a weird Olympic sport using rubber bands. She imagines a game where a rubber band is used to launch a marble or small ball, and the competition is based on distance. Matthew is impressed with the creativity and jokes that while it probably won’t be in the next Olympics, it’s still a clever idea.
Two Truths and a Lie with the CEO
The final question is a classic game: two truths and a lie. Vidhi has to share three statements—two true, one false—and Matthew has to guess which one is the lie.
She tells him that before coming to the United States, she did not know how to speak English; that she used to teach classical music along with dancing; and that she loves Pegasus Technologies and her team.
Matthew quickly eliminates the last one, assuming—and hoping—that her love for Pegasus and her team is true. He guesses that the lie is that she did not speak any English before coming to the United States. After a bit of back-and-forth and some confusion in the wording, it turns out he guessed correctly. She did speak English before coming to the U.S., which makes that the lie.
The moment is a perfect way to end the conversation: light-hearted, a little silly, and full of genuine connection.
Why Conversations Like This Matter
This “Meet the Employee with the CEO” episode does more than share fun facts. It shows the people behind the tickets, emails, and remote sessions—the human side of the help desk. Vidhi’s story is one of international transition, family, professional growth, and personality. Clients who work with her now know more about the person on the other end of the line, and teammates get a deeper sense of who they’re collaborating with every day.
At Pegasus Technologies, culture is built through moments like this: conversations that blend professionalism with empathy and humor. It’s one of the ways the company invests in both its people and its client relationships.
You can watch the full video here and get the experience firsthand:
https://www.youtube.com/watch?v=qlO3yCsr1bw
