If technology isn’t your forte, it’s easy to think of IT Support like a strange, almost mystical entity. But, IT is like any other industry. There’s a set of services that it provides to you for a fee. Clearly, there are a lot of people who don’t understand how important having IT support can be. 27% of small businesses have no IT support. But even if you have it, you might not understand it. It’s very important to know what an IT company offers if you’re planning on hiring one for your business. If you expect too much of them, you’re bound to be disappointed and frustrated because they can’t complete the tasks that you want them to. On the other hand, if you expect too little from them, then you aren’t getting all of the services that you can be, and you wind up not getting your money’s worth. That’s why we decided to help walk you through exactly what an IT Support company does and does not do. That way, you’ll be informed. [button size=” style=” text=’Download the IQ Security Test for Employees’ icon=’fa-file-pdf-o’ id=’iq-test-button’ icon_color=” link=’https://www.pegasustechnologies.com/download-technology-security-iq-test/’ target=’_self’ color=” hover_color=” border_color=” hover_border_color=” background_color=” hover_background_color=” font_style=” font_weight=” text_align=” margin=”] [vc_separator type=’transparent’ position=’center’ color=” thickness=’25’ up=” down=”]
What IT Support Providers Do“IT Support” has a very vague definition: “technical help or knowledge provided by computing experts.” This leaves a lot of people confused as to exactly what services IT Support should be providing. But, in general, here are some of the services you can expect your IT company to provide:
- Cloud services (including things like migration and support)
- Backup/Disaster Recovery planning
- Onsite and/or remote labor
- Email backup
- Desktop and server support
- Mobile integration
What They Don’t DoIT technicians are very smart and capable people. But they aren’t magicians. As such, there are some things they simply can’t do for you. They may be able to help you outsource some things, but in general, you shouldn’t expect them to do things like:
- Graphic design
- Website creation
- Content marketing
- Social media management
How To Make Their Job EasierWhen you’re working with IT Support, it’s because you have a problem of some kind. And we understand that can be very frustrating. But the technician is a person, too, and they just want to help you. So in order to get the most out of your support, it’s best if you do the following:
- Be prepared with the workstation information before you call.
- Stay polite and calm while explaining your issue.
- Understand that the IT technician is only one person, and will get to your issue as soon as possible.
- Accept that your technician has to prioritize. If someone’s computer has the blue screen of death, that will have to be dealt with before they help you get your Pandora radio up and running.
- Tell the truth. It may be embarrassing to admit that you spilled coffee on your computer, but if the technician doesn’t know what caused the issue, they can’t fix it.