In 2022, small and large businesses alike rely on tech for everything from remote working to customer engagement. A great managed IT company is a must-have, but not all managed IT services are as helpful as they should be.
If you’ve noticed that your managed IT service has been causing more trouble than it’s worth, it might be time to make a change. We’re here to talk about a few signs that it’s time to start considering replacing IT support. Read on to learn more.
1. You’re Always Speaking to Different IT Professionals
This might seem like a small issue, but it can be troublesome to keep switching around to different workers when you’re spending a lot of time on the phone (or on an online chat platform) with IT support.
When you have no consistency, you must continue re-explaining your concerns whenever you interact with a new worker. You don’t have the opportunity to build a relationship with them or brainstorm together.
You deserve to have a single tech or a small team you can contact whenever you have issues.
2. Your Tech Isn’t Keeping Up With Your Business
Are you not being informed about all of the important new updates and changes in the tech world that could impact your business? If you’re behind the times, your current IT support may be at least partially at fault.
A good IT support team will keep you informed about all of the best and newest managed IT solutions and help you determine which of those solutions makes sense for your business.
Don’t stick with a company that’s just thinking inside the box. Find one that wants you to grow and teaches you about the tech to make that happen.
3. Problems Aren’t Being Fixed
Have you found yourself making countless phone calls about the same problems? No matter how many times you bring up your issue, no one seems to be solving it. When someone does solve it, something else breaks.
You shouldn’t need to make multiple calls or send multiple emails about the same problem. You deserve a managed IT company that won’t waste your time.
4. Pricing Is Unpredictable
As a business owner, you must always keep a close eye on your budget. Managed IT services are worth the cost, but you deserve to know exactly what that cost will be.
Unpredictable pricing is confusing and unnecessary. A good managed IT company will walk you through what you’re getting for your hard-earned money and make sure that you’re not paying for anything you don’t need.
5. You’re Having Security Concerns
One of the primary reasons that people invest in managed IT services is to protect their private data. If you’re still encountering security problems despite your managed IT company’s help, it’s a sign that you need a new one.
Whether it’s a ransomware attack, a phishing scheme, or any other type of cybercrime, you deserve a managed IT service provider to keep you safe.
Is It Time to Get Better Managed IT Services?
Not all managed IT services are alike. If any of these problems sound familiar, it’s time for you to make a change. You deserve a company that can support your tech needs, regardless of what they are.
At Pegasus Technologies, we help business owners in the Kennett Square, PA area take control of their IT needs. Contact us to learn what we can do for you today.
Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.