How Small Businesses Can Benefit from Unified Communications

In 2020, the Unified Communications (UC) market was valued at 78 billion dollars. By 2028, the market is expected to grow by 20.5%. Organizations use UC to reduce operating costs, increase efficiency, and strengthen customer relationships.

Have you been wondering how unified communications can benefit your small business? Then click here to learn all about UC communications for your company.

Unified Communications Explained

Unified communications are software tools that integrate business communication systems on one platform. Most UC platforms combine voice/web conferencing, instant messaging, and file management. UC platforms are also cloud-based, meaning they’re accessible from anywhere over the internet.

What Are the Benefits of Using UC?

Adopting a UC platform has many benefits if you’re a small business owner. Let’s take a look at some of the most important benefits.

Cost Reduction

Unified communication platforms reduce the overall cost of business communications.

Without a UC platform, your communications systems need hardware infrastructure. To maintain this infrastructure, you must also hire a dedicated IT staff. All-in-all, you’re looking at $100,000s a year for your business communications.

With unified communications, there is no cost of maintenance. All services get hosted in the cloud with no physical maintenance required. Only your platform provider will be responsible for maintaining your platform’s software.

Cloud-based service also means one fixed monthly or yearly cost. No surprise charges, no hidden fees, and you pay only for services you need.

Workflow Efficiency

Adopting a UC platform makes communicating and getting work done much easier for your employees.

The all-in-one nature of unified communications gives your staff communication flexibility. Long, drawn-out email threads get replaced by instant messaging and file sharing. Video conference calls are just a click-away when emergency meetings are needed.

Work from home has also made adopting a wireless communication system more efficient. The cloud gives employees constant access to workflow tools from any smart device. This means they can work from their laptops, phones, or tablets.

Advanced Data Analytics

Data analytics is a powerful tool for making business decisions. With UC platforms, your organization has direct access to advanced data analytics. You will have the ability to generate business reports and identify areas of improvement.

Access to advanced data analytics also helps you understand your customer base. All client data will always be available to your entire team. This allows for a faster, more personalized customer service experience.

Since these insights get provided in real-time, decisions get made quickly. Your organization no longer needs to wait weeks or months to make major changes. With a CRM, advanced data insights will take your small business to the next level.

Adopt Unified Communications Today

Unified communications are both the present and future of business communications. There is just no reason for small businesses not to adopt a UC platform.

Are you interested in integrating managed IT services into your small business? Give us a call today to get started!

Pegasus Technologies is the IT Team for organizations that don’t need a full-time IT department. Our technology experts build you a technology plan to keep your business running at its best. We have offices in Kennett Square, PA, Media, PA, and Wayne, PA to provide better computer support and IT services to you.